SHIPPING
Our shipments are carried out by specialized partners.
Delivery time may vary according to your region, check the time considered at checkout.
The pieces are packaged to ensure the integrity of the product throughout the journey. If you have any problems, please contact us via the footer channels.
Refuse the product if any of the following situations occur:
Open or damaged packaging;
Damaged product;
Product does not match the order; and/or
Missing accessories.
RETURN AND EXCHANGE
To make you feel safe purchasing on our website, we have created a simple, hassle-free return policy.
If the piece you purchased does not meet your expectations, you can return it free of charge within 10 days of receipt by sending an email to contato@estudionira.com
We will contact you to arrange shipping of the product to NIRA and once received, the order will be analyzed for up to 5 business days.
In case of exchange, after analysis the new part will be sent (respecting production time); In case of return, we will contact you again to issue a refund.
Important Criteria
To qualify for a return, the product must be in perfect commercial condition, with no signs of use, and be returned in the original packaging, accompanied by the invoice.
In the case of an exchange for another product with a higher value, the difference can be paid by credit card or in cash via bank deposit or bank slip.
In the case of an exchange for a product of lower value or a return, the amount is refunded via bank deposit.
Refunds are made within 10 business days once the product is received at NIRA.
This exchange policy only applies to products purchased from the official NIRA online store. If you purchased from an independent retailer, the store's return process applies.
Exchanges are, in practice, a return that generates credits for the amount initially paid. These credits can then be used to purchase a new product.
PRIVACY POLICY
NIRA guarantees the security and privacy of the identity of Internet users who make purchases in its online store. The data registered on the website such as name, address, email and telephone number are protected by systems and kept confidential on our servers. The data used for payment, especially Credit Card, is only used at the time of purchase and is not registered on our servers.
The NIRA online store adopts the legally required levels of data protection security, having installed all technical means and measures within its reach to prevent the loss, misuse, alteration, unauthorized access or undue removal of the personal data collected. However, the user must be aware that security measures relating to the Internet are not entirely infallible.
NIRA reserves the right to modify this policy to adapt it to legislative changes or jurisprudence, or those relating to commercial practices. In any case, NIRA will announce the changes introduced on the website through this page reasonably in advance of their implementation.
NIRA cares about the privacy of its customers' information. Therefore, you commit to:
Promptly correct any changes relating to users' personal information whenever informed;
Under no circumstances disclose the personal information of users registered on the website or sell them; It is
Promptly remove, upon request, the contact details of any customer from any promotional newsletter sending list.
TERMS OF USE
When registering, customers voluntarily determine that they wish to provide their personal data required when contracting, updating or canceling certain services offered on or through the website, such as: promotions, purchases in the online store, contacts with customer service and others. .
The information collected by Internet users browsing the NIRA online store is used for the basic purpose of identifying: the public, user, their profile and purchasing habits, for management, administration, service, expansion and improvements in the products and services offered; and also to adapt services to users' preferences and tastes; for the creation of new products and services; for sending operational and commercial information relating to products and services, by traditional and/or electronic means.